Get In Touch

info@siagems.com

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Frequently Asked Question!

What types of gemstones does SIA Gems offer?

We specialize in a wide range of gemstones, including birthstones, rare stones, and custom orders sourced globally to meet your unique preferences.

Can I request custom jewelry designs?

Absolutely! We offer personalized one-on-one design consultations to help you create a custom piece — from concept to the finished heirloom.

How can I care for and maintain my gemstone jewelry?

We provide detailed care instructions with every purchase and offer professional cleaning and maintenance services to keep your jewelry sparkling for years.

Do you provide certificates of authenticity for your gemstones?

Yes, we include certificates from recognized gemological labs with all our quality gemstones and diamonds for your assurance.

What is your return or exchange policy?

Customer satisfaction is our priority. We offer returns or exchanges within 14 days of purchase, provided the item is in original condition. Custom orders may have specific terms.

How long does it take to receive an order?

Standard orders typically ship within 5-7 business days. Custom pieces or special gemstone sourcing may require additional time, which we discuss during consultation.